Facility Management: Improving Productivity and Quality
Choosing the right facility management expert means optimizing services, staying up to date with market trends, innovating, and enhancing the employee experience.
Hybrid work, spaces, services, organization: discover how to adapt your work environment to new practices with ARMONIA.
Hybrid work has become a lasting fixture in many organizations. With it, attendance patterns have changed, as have employee expectations. Offices are no longer used in the same way, nor for the same reasons.
This evolution compels companies to rethink their work environment. But the challenge goes far beyond just reconfiguring office layouts. To stay suited to new ways of working, spaces must also offer a clear organization, accessible services, and a coherent experience for all occupants.
These changes should not be seen as a threat. On the contrary, they represent an opportunity to better meet employee expectations, increase their engagement and loyalty, while improving the company’s daily operations. By adapting spaces, services, and work practices, you can reconcile employee experience and operational performance.
A workspace designed for daily, relatively stable presence doesn’t necessarily meet current needs.
The trend is now well established. According to Dares, nearly one in four private sector employees in France worked remotely in the first half of 2024 (22%), with a hybrid rhythm averaging two days a week at home. In 2019, that figure was only 4%.
As a result, employees alternate more between individual work, meetings, group time, and remote work. When they come on site, their needs vary: to focus, collaborate, have informal discussions, or easily access services.
Meanwhile, new generations are entering the job market with different expectations. They attach increasing importance to the quality of the work environment and to services that make their lives easier: reception, catering, cleanliness, comfortable spaces, assistance, or easy access to equipment. In this context, occupant services quality directly impacts the employee experience and the attractiveness of offices.
The challenge for companies isn’t just to follow a trend, but to transform their work organization to align with real practices and expectations.
According to JLL, an enterprise real estate consulting firm, only 36% of employers measure their employees’ work habits.
To determine whether an organization is truly adapted to new ways of working, four dimensions need to be considered together.
The layout of workspaces should allow for multiple uses: focus, collaboration, meetings, or informal moments.
The key question isn’t just about the number of available workstations, but their suitability for care activities actually performed or the occupants’ preferences.
Room booking, attendance management, circulation in the premises, or access to meeting rooms: rules should remain simple and easy to understand.
Overly complex organization can quickly become a hindrance, even in a well-designed space.
The new attendance patterns are also changing service expectations.
Reception, assistance, occupant services, maintenance, or daily management of spaces must adapt to actual attendance and real needs. Employees should feel as comfortable in the office as they do at home, in an environment tailored to their needs and simplifying their day-to-day life.
At ARMONIA, Hospitality coordinates these services with usage to make the on-site experience easier and smoother.
A space can look efficient on paper without being truly pleasant to use.
Comfort, simplicity, orientation, service availability, or ease of finding the right space directly impact the employee experience.
The objective: make every visit to the workplace useful, enjoyable, and consistent, whether it’s daily or occasional.
To adapt your work environment effectively, you must start by observing actual practices rather than theoretical ones.
Which spaces are used most? Which remain vacant? At what times do bottlenecks occur? Which services are most in demand?
It’s then useful to gather employee feedback, identify pain points, and cross-check this information with available occupancy data.
This analysis highlights the difference between temporary fixes and more structural changes, and above all allows you to prioritize the most impactful actions.
Adapting to new ways of working is not just about redesigning your offices.
It means simultaneously reviewing spaces, organization, services, and employee experience to ensure they fit with current work practices.
If properly managed, this adaptation becomes a driver of engagement, loyalty, and performance, rather than an additional challenge to tackle.
ARMONIA can advise you and help assess your current setup to identify the main areas for improvement.