Hospitality
Hospitality, à la française, is our core business. ISO 9001 certified.
Choosing ARMONIA for your hospitality services means...
A positive client experience
Our hospitality services provide a positive and memorable experience for all your clients and employees, thanks to our high standards and professionalism in the workplace, at events, and in cultural venues.
Expertise and savoir-faire
Our mastery of workspaces and living spaces, understanding expectations, and attentive listening to your visitors, clients, and employees ensure hospitality excellence every day.
Uncompromising standards
Our vision of hospitality management is about uncompromising standards: in recruitment, training, and monitoring to guarantee a uniquely high-quality welcome to your clients, visitors, and employees.
All our services
We create a unique experience
Corporate reception and hospitality
Our reception hosts and hostesses are at the service of your clients.
- Personalized physical and telephone reception tailored to your needs
- Butler, room service, presidential and protocol reception
- Employee experience for better QVCT and productivity
Operated byCustomer Relationship Center
Making our smile heard over the phone is our profession.
- Listening, understanding, and supporting every customer
- Experts in reactive and proactive assistance
- Excellent mastery of tracking and management tools
Operated byCorporate concierge service
A range of services and benefits for better work-life balance for employees.
- Physical or shared concierge with human presence
- Digital concierge available 24/7 with home delivery
- Barista, wellness, dry cleaning, activities, reservations...
Operated byRetail reception services
Retail reception, events, and sales promotion.
- Managing information desks and customer guidance
- Sales promotion to help drive higher revenue
- Queue management and customer experience
Operated byVisitor reception services and cultural mediation
Renowned for visitor reception and cultural mediation in museums.
- Queue, cloakroom and ticketing management
- Visitor aids and educational workshops
- Cultural mediation with our trained and passionate mediators
Operated by
Our expertise in pictures
They speak about us
Their trust,
our greatest testament
The synergy between the services, with a single contact person, has greatly simplified our management, while optimizing the quality of service.
Caroline Danh Bun
Benefits Pilot - SNCF Real Estate
Their ability to understand our challenges and adapt their methods accordingly contributes to their seamless integration within our work environment.
Pélagie Olivier
Corporate Service, Health & Safety Director – Broadpeak
Their teams, always smiling and attentive, ensure the well-being of our employees and contribute fully to the life and harmony of our sites.
Antoine Benhamou
Site Manager - DiotSiaci
We are very satisfied with the quality of the service provided; both hospitality officers demonstrate great professionalism and excellent interpersonal skills.
Sandrine Alix
Facility Manager - Haulotte
With a spirit of continuous improvement, the teams demonstrate agility to ensure that the service is fully aligned with the unique characteristics of the Museum.
Laurence Huguet
Deputy to the Director, responsible for visitor hospitality - Musée du Louvre
A level of quality and commitment that fully satisfies both our internal teams and our visitors.
Pierre-Yves Bureau
Director - Parc Zoologique de Paris
Their expertise in the field of hospitality allows us to offer visitors to our cultural facilities a quality tourist and cultural experience.
François Estager
Deputy Manager of the Resources Management Department - Nord Le Département
Visit planning and management of unexpected events are perfectly handled, communication is smooth and information flows well.
Société des Grands Projets
Our complementary expertise
FAQ
ARMONIA supports companies with five areas of expertise in hospitality: in-person and telephone reception, corporate concierge services, client relations, in-store reception, and cultural mediation. Our tailor-made solutions enhance the experience of visitors, clients, and employees through services adapted to each environment. From businesses to retail and museums, our teams embody relational excellence every day.
Hospitality management consists of designing and managing hospitality services that enhance the client experience and employee well-being in workplaces and public spaces. ARMONIA deploys personalized reception solutions delivered by hosts and hostesses trained to hospitality standards.
ARMONIA ensures a positive and memorable client experience by committing to making everyone feel in harmony—the very essence of hospitality. This approach is based on a warm welcome and caring for each person with respect, a smile, and unique attention, with the aim of sparking positive emotions. This promise is underpinned by hosts and hostesses trained to hospitality standards and a rigorous recruitment and supervision process.
ARMONIA offers five complementary areas of expertise to hospitality: Facility Management - Supervision, which coordinates all building services; Occupant Services, enhancing employee comfort; Building Services, optimizing buildings with innovative solutions; Event Management, organizing impactful event experiences; and Consulting, Temporary and Placement Services, supporting talent recruitment needs with tailored HR solutions.