Customer Relationship Center
We deliver a remote experience to your customers through our call management.
The customer relationship center is...
Hospitality at a distance
Call center or remote switchboard: we know how to welcome people over the phone just as well as in person. All your customers will benefit from a warm, professional interaction. Every call becomes an experience.
Mastered professional gestures
Telephone reception, listening, brief or long exchanges: our teams are trained for every type of call and use tools that guarantee your clients’ utmost satisfaction.
A recognized customer experience
Agility, flexibility, adaptability: our business or remote switchboard customer relationship management guarantees you excellence in call services, just like our hosts’ and hostesses’ welcome services.
The customer relationship center in detail
Telephone handling
For every call: listen, understand, support, and follow up with every customer remotely, with the same service quality and our hospitality DNA.
Technical hotline
Reactive, proactive, and expert assistance to support your customers and resolve any type of incident. A fast, reliable, and personalized support for your business.
Helpdesk
Prioritization, registering, and traceability to ensure the performance and management of all calls with a structured assistance request management tool.
Outsourcing and insourcing
Outsourcing or insourcing, our customer relationship center adapts to your company to guarantee a smooth, efficient, and tailor-made customer experience.
Our expertise in pictures
What they say about us
Their trust,
our best proof
The synergy between the services, with a single contact person, has greatly simplified our management, while optimizing the quality of service.
Caroline Danh Bun
Benefits Pilot - SNCF Real Estate
Their professionalism, unwavering commitment, and understanding of our needs are valuable assets. I am delighted to be able to count on them as a trusted partner.
Nathalie Camel
Director of corporate services - Pierre Fabre
Their professionalism meets our expectations. Thanks to their expertise, we have been able to optimize our processes and improve our quality of service.
Thierry Mouquet
Head of Real Estate Management Department - Caisse d'Épargne Hauts de France
Our related services
Corporate reception and hospitality
Our reception hosts and hostesses guarantee excellence in service for your employees and visitors.
Corporate concierge service
The corporate concierge service helps bring balance to your employees’ daily lives.
Retail reception services
We offer a true customer experience in-store, whether in shopping centers or pop-up boutiques.
Visitor reception services and cultural mediation
Recognized in museums and the cultural field, we manage visitor reception and cultural mediation.
Join us
Harmony begins
with you
In just one year at ARMONIA, I have evolved from hostess to Hospitality Manager. A rewarding experience that allowed me to grow quickly and take on new responsibilities.
Juliette
Hospitality Manager
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