Retail reception services
We offer a true customer experience in-store, whether in shopping centers or pop-up boutiques.
Retail reception services means...
A welcoming presence that makes an impression
Our uniform, demeanor, and natural hospitality are recognized and immediately create a quality relationship with your customers. Whatever the sector, your clients feel valued from the moment they arrive.
A customer experience
A positive first impression, meaningful human interaction, emotion, and attentiveness—these are what our hosts and hostesses offer each and every one of your customers. We create a true in-store experience for them.
Guaranteed satisfaction
Welcoming customers as they arrive and accompanying them as they leave ensures customer satisfaction from start to finish, enhancing their shopping experience and building loyalty.
Retail reception in detail
Managing information desks
Providing information and orientation for your customers, with perfect mastery of the environment to ensure the best customer experience possible.
Porter and lift attendant service
At your customers’ service throughout their visit, we guarantee an optimal experience with the highest standards and quality of service.
Sales promotion
Our hosts and hostesses run events and sales promotions to help you increase your turnover. Beyond hospitality, we have a commercial mindset.
Queue management
Our teams manage queues at events, store openings, or shopping centers to ensure your customers have a positive experience from the very start.
Managing customer benefits
Tax-free shopping, gift cards, loyalty cards, and other customer services are handled and managed daily by all our hosts and hostesses.
Our expertises in pictures
What they say about us
Their trust,
our best proof
We are very satisfied with the quality of the service provided; both hospitality officers demonstrate great professionalism and excellent interpersonal skills.
Sandrine Alix
Facility Manager - Haulotte
Their expertise in the field of hospitality allows us to offer visitors to our cultural facilities a quality tourist and cultural experience.
François Estager
Deputy Manager of the Resources Management Department - Nord Le Département
Their professionalism, unwavering commitment, and understanding of our needs are valuable assets. I am delighted to be able to count on them as a trusted partner.
Nathalie Camel
Director of corporate services - Pierre Fabre
Our related services
Corporate reception and hospitality
Our reception hosts and hostesses guarantee excellence in service for your employees and visitors.
Customer Relationship Center
We deliver a remote experience to your customers through our call management.
Corporate concierge service
The corporate concierge service helps bring balance to your employees’ daily lives.
Visitor reception services and cultural mediation
Recognized in museums and the cultural field, we manage visitor reception and cultural mediation.
Join us
Harmony begins
with you
I started working at ARMONIA in December, and I am growing every day by ensuring client follow-up, task organisation, and team support.
Yasmine Benchenouf
Receptionist in a shopping center
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