Visitor reception services and cultural mediation
Recognized in museums and the cultural field, we manage visitor reception and cultural mediation.
Visitor reception services and cultural mediation mean...
True enthusiasts
Lovers of culture, history, museums, and curious visitors, we share our passion with each of your guests throughout their visit, guided or not.
Quality support
Care, patience, understanding and attentive listening ensure efficient management of queues, ticketing and orientation within the world of culture: museums and other cultural venues.
Agility throughout the visit
Agility and adaptability to each situation, each culture, each visit, each expectation, and also each cultural environment systematically guarantee hospitality and efficiency.
Visitor reception and cultural mediation in detail
Queue and ticketing management
Organization, reassurance and efficiency in managing your museum's queues ensure a structure and positive welcome experience for visitors.
Cloakroom management
Management, coordination, communication, and rigor will improve visitor experience from the very beginning with cloakroom services offered right at the entrance.
Visitor aids
Audioguides, audiophones, seat sticks or binoculars available make the visit much smoother and enjoyable for your guests.
Cultural mediation
Passion, culture, pedagogy, active listening and engagement are the keys to a successful visit experience. This success is our mediators' promise to every visitor.
Educational workshops
Diverse themes in culture, activities and immersive experiences make your educational workshops for young and old alike always interesting and memorable for your visitors.
Our expertise in pictures
What they say about us
Their trust,
our best proof
With a spirit of continuous improvement, the teams demonstrate agility to ensure that the service is fully aligned with the unique characteristics of the Museum.
Laurence Huguet
Deputy to the Director, responsible for visitor hospitality - Musée du Louvre
A level of quality and commitment that fully satisfies both our internal teams and our visitors.
Pierre-Yves Bureau
Director - Parc Zoologique de Paris
Scheduling of visits and management of unforeseen events are perfectly controlled, communication is smooth and information circulates well.
Vincent Delacour
Director of reception, supervision, and ticketing - Guimet
Our associated services
Retail reception services
We offer a true customer experience in-store, whether in shopping centers or pop-up boutiques.
Corporate concierge service
The corporate concierge service helps bring balance to your employees’ daily lives.
Customer Relationship Center
We deliver a remote experience to your customers through our call management.
Corporate reception and hospitality
Our reception hosts and hostesses guarantee excellence in service for your employees and visitors.
Join us
Harmony starts
with you
For 20 years at ARMONIA, I have now been in charge of the Culture, Corporate and Shopping Center activities, supporting teams and developing meaningful projects for our clients and their audiences.
Candice
Director of Culture, Corporate and Shopping Center
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