Service desk

The central point for questions and requests from employees.

Your point of contact for facility matters

The facility centre
We process all incoming questions and reports with care. We register complaints and faults and resolve them directly where possible.
Friendly and efficient
In person, by phone, by email or via FMIS: our people are the point of contact for employees and suppliers.
Employees as guests
We see not just visitors, but also your employees as our guests. We pay daily attention to an excellent guest experience.

Registration and analysis
Complaints and faults are registered and resolved.
Escalation when needed
The service desk monitors progress when other departments or suppliers are needed and evaluates the outcome.
Multiple contact channels
Employees and suppliers can get support in person, by phone, by email or through the Facility Management Information System (FMIS).
Expert ambassador
The Hospitality service desk connects employees and visitors to expert ambassadors who resolve unexpected situations.
In-house technology: Reporter
Our management and reporting system ‘Reporter’ tracks work and incidents so all employees can communicate as one team, around the clock. All services – from reception to catering, from cleaning to security – can use this system.
Real-time dashboard
A dashboard always provides a complete, real-time overview of reception services, with graphs and tables to identify trends. This web-based platform offers insight and is accessible 24/7 for employees and clients.
Trusted by renowned organisations
Leading organisations have outsourced their reception services for years, allowing them to focus on their core business. Our organisation holds the Keurmerk Beveiliging and is ISO 9001 certified.

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My work as a receptionist suits my personality perfectly. I’m a real people person and I truly enjoy connecting with others.
Parwien
Hospitality Host
With 13 years of experience at ARMONIA, I am alert, loyal and decisive in every situation.
Michiel
Security host
The diversity of locations keeps me on my toes. At the heart of hospitality is always this: making a genuine connection and exceeding expectations.
Claudia
Senior Flexible Hospitality Host
We know our colleagues well because we focus on personal attention and involvement. This allows us to help everyone play to their strengths.
ARMONIA Netherlands
Team ARMONIA