Hospitality
Hospitality, or more particularly the French art of hospitality, is our core business.
Choosing ARMONIA for your hospitality services means...
A positive customer experience
Our hospitality services deliver a positive and memorable experience to all your customers and employees, thanks to our high standards and professional demeanour across workplaces, events, and cultural venues.
Expertise and interpersonal skills
Our expertise in workspaces and living spaces, our understanding of expectations, and our attentiveness to your visitors, clients, and employees ensure excellence in hospitality every day.
Uncompromising standards
Our vision of hospitality management is built on high standards: in recruitment, training, and monitoring, to ensure an unparalleled welcome for your clients, visitors, and employees.
All our services
We deliver a unique experience
Corporate reception and hospitality
Our reception hosts and hostesses are at the service of your clients.
- Personalized physical and telephone reception tailored to your needs
- Butler, room service, presidential and protocol reception
- Employee experience for better QVCT and productivity
Retail reception services
Retail reception, events, and sales promotion.
- Managing information desks and customer guidance
- Sales promotion to help drive higher revenue
- Queue management and customer experience
Visitor Reception in Cultural Venues
Recognized for our visitor welcome services in museums and cultural mediation.
- Queue management, cloakroom services, and ticketing
- Visitor assistance tools and educational workshops
Airport greeting and assistance
Recognized for our expertise in welcoming and assisting passengers in airports.
- Management and optimization of passenger flow in the various airport zones
- Greeting, providing information, and guiding passengers throughout their journey
- Assistance at kiosks, with procedures, and with various airport services
Our expertise in pictures
What they say about us
Their trust, our best proof
The synergy between the services, with a single contact person, has greatly simplified our management, while optimizing the quality of service.
Caroline Danh Bun
Benefits Pilot - SNCF Real Estate
Their ability to understand our challenges and adapt their methods accordingly contributes to their seamless integration within our work environment.
Pélagie Olivier
Corporate Service, Health & Safety Director – Broadpeak
Their teams, always smiling and attentive, ensure the well-being of our employees and contribute fully to the life and harmony of our sites.
Antoine Benhamou
Site Manager - DiotSiaci
We are very satisfied with the quality of the service provided; both hospitality officers demonstrate great professionalism and excellent interpersonal skills.
Sandrine Alix
Facility Manager - Haulotte
With a spirit of continuous improvement, the teams demonstrate agility to ensure that the service is fully aligned with the unique characteristics of the Museum.
Laurence Huguet
Deputy to the Director, responsible for visitor hospitality - Musée du Louvre
A level of quality and commitment that fully satisfies both our internal teams and our visitors.
Pierre-Yves Bureau
Director - Parc Zoologique de Paris
Their expertise in the field of hospitality allows us to offer visitors to our cultural facilities a quality tourist and cultural experience.
François Estager
Deputy Manager of the Resources Management Department - Nord Le Département
Visit planning and management of unexpected events are perfectly handled, communication is smooth and information flows well.
Société des Grands Projets
Our complementary expertise
HOSPITALITY MANAGEMENT: MEMORABLE CLIENT AND EMPLOYEE EXPERIENCE MEANS...
“Committing to making everyone feel in harmony is the very essence of hospitality. It is the promise to welcome and care for each person with the same respect, the same smile, and the same unique attention. It is the promise to spark positive emotions.”
Hospitality management means designing and managing hospitality services that enhance the client experience and the well-being of employees in workspaces and public venues. We implement tailored welcome solutions, delivered by hosts and hostesses trained to the highest hospitality standards.
Our approach aims to streamline visitor journeys and improve quality of life and working conditions in companies. We turn every point of contact into a high-quality experience consistent with the organisation’s image.