FD Mediagroep: personal reception services focused on guests
Situation
Looking for a partner with a personal approach
FD Mediagroep, which includes Het Financieele Dagblad, BNR Nieuwsradio and several smaller companies, is based at Prins Bernhardplein in Amsterdam. Procurement manager Leo den Heijer is responsible for facility management. Over eight years ago, FD Mediagroep decided to say goodbye to a large national player in the facility management market and searched for a partner with a personal approach, moving away from the traditional 'security-driven' reception desk.
Our approach
Reception services focused on guests
Since 2010, ARMONIA has delivered reception services for FD Mediagroep. Recruitment and selection of receptionists takes place in close consultation. ARMONIA also manages scheduling and finds replacements for sickness or absence.
- One point of contact with authority to make decisions
- Recruitment, selection and training of receptionists
- Standard, stylish uniforms in line with the client’s brand identity
CLIENT EXPERIENCE
“What we were looking for was the personal involvement you expect from your own team, both from the supplier and from the receptionists.”
Leo den Heijer
Procurement manager at FD Mediagroep
Result
Immediate visible benefits
Focus on guests: Receptionists actively engage with visitors, such as politicians, entrepreneurs and board members, not just employees.
Efficiency: Short lines of communication, without area managers or executives. Decisions are made directly.
Aligned with company culture: ARMONIA understands the balance between professionalism and informality that suits a media company with an open, flexible structure.
