What will the receptions of the future be like?

From the perspective of corporate buildings, we can see a growing need to optimise resources while maintaining — or even improving — service levels. A clear example is the evolution of corporate reception services and the concept of Hospitality.

The deployment of new technologies, improved connectivity and the optimisation of the User Experience have therefore been essential in helping buildings adapt to the new needs of an accelerated and constantly changing future. If the pandemic has done one thing, it has been to accelerate the digital transformation of many companies. Reception is a clear example: a key point in both corporate and multi-tenant buildings, where face-to-face interaction or the exchange of documents is increasingly giving way to new ways of carrying out essential functions that keep a building operating effectively.

• Design and visual function: reception design has become increasingly important across different sectors, as it reflects each company’s identity and is undoubtedly one of the most important spaces within a business. It is where first impressions are formed and, in many ways, represents the first point of contact with the rest of the organisation. Underestimating this space could negatively affect relationships with both current and prospective clients.
• Visitor experience and comfort: as a result of the previous point, creating the ideal arrival experience for visitors or clients is essential. Details such as lighting, incorporating the company’s visual identity and corporate image, as well as the waiting area, should not be overlooked. This can be an open space close to reception, designed to be comfortable, where the furniture should convey a sense of well-being, reliability and familiarity so that people develop a more positive perception of the company.
• Digitalisation of spaces: there are alternatives to traditional reception services. One example is virtual reception, based on intelligent reception systems with two-way communication that make it possible to provide the service remotely and therefore support several sites located in different geographical areas. This system offers significant flexibility to companies with multiple locations and enables 100% natural interaction. The service can be managed from one of the company’s own sites or outsourced to a partner operating from an approved control centre with all the required security measures and specialised staff.

Armonia, experts in Facility Solutions, was created with the mission of providing a human, professional and high-quality service to the most demanding clients through a range of services related to the workplace and the maintenance of properties and buildings: Corporate Reception, Assistants & Access Control, Cleaning & Logistics, Security & Protection and Special Employment Centre.